How do we deal with complaints?
Our complaints procedure is readily displayed in the Home. If a resident or any person acting on his / her behalf wishes to make a complaint about the Home, this should be made to the Registered Manager in the first instance.
Anneka Hardowar
North Hill Care Home
2 North Hill Road,
Sheffield
S5 8DS
Tel : 0114 285 5773
If the Registered Manager is not available, you can complaint to a Senior Carer. The matter should be resolved within a week. If the matter is not satisfactorily resolved within one week then it should be taken up with the home owners. The owners may seek advice and help from relevant contracts complaints departments and Sheffield Social Services to bring an early resolution to the complaint.
Contact Team: 0114 273 4908
If the matter cannot be resolved, within a period of one month, it can be referred to the Local Government Ombudsman (LGO). The LGO provides free, independent service and can be contacted for information and advice, or to register your complaint: T: 0300 061 0614 - E: advice@lgo.org.uk W: www.lgo.org.uk. The LGO will not usually investigate a complaint until the provider has had an opportunity to respond and resolve matters.
North Hill is registered with and regulated by the Care Quality Commission (CQC).
The CQC cannot get involved in individual complaints about providers but is happy to receive information about our services at any time. You can contact the CQC at:
Care Quality Commission National Correspondence
Citygate,
Gallowgate
Newcastle upon Tyne
NE1 4PA
